Refund policy

Refunds, Returns & Order Policies

All sales are final.

Due to the nature of our products, which include published and carefully prepared materials, we do not accept returns or exchanges for buyer’s remorse, change of mind, misunderstanding of the product, dissatisfaction after use, or shipping delays once an order has shipped.

Damaged or Defective Items

If an item arrives damaged or defective, you must contact us within 48 hours of delivery.

To be eligible for review, the following is required:

  • Written notification within 48 hours of delivery

  • Clear photographic evidence of the damage

  • Photos must include the damaged item, original packaging, and shipping label

Failure to provide documentation within this timeframe voids eligibility for replacement or refund.

Unauthorized Returns

Items returned without prior written authorization will not be accepted and will not be refunded.

Claims of returned items without verified tracking showing delivery to our designated return location will not be honored.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages.

Customers are responsible for providing a secure delivery location.

Carrier insurance claims may be filed where applicable.

Fraudulent Claims

Any attempt to obtain a refund through false claims, altered images, chargeback abuse, or claims of return without proof will be documented and disputed.

We reserve the right to refuse service to customers engaging in fraudulent activity.

Chargebacks & Payment Disputes

By completing a purchase, you agree to our published policies.

In the event of a chargeback or payment dispute, our policies, proof of delivery, and correspondence will be submitted as evidence.

Limitation of Liability

Our liability is limited to the original purchase price of the item.

We are not responsible for indirect, incidental, or consequential damages.